Privacy policy

Draft for legal review. This policy must be reviewed by a lawyer against the Privacy Act 1988 (Australian Privacy Principles) and the Spam Act 2003 before launch.

Who we are

Laurel & Vale ([ABN 00 000 000 000]) is a brokerage that helps buyers and sellers of registered disability service providers, and helps providers plan participant transitions. In this policy “we”, “us” and “our” mean Laurel & Vale.

What we collect

• Contact details — your name, mobile number, email address and (if you give it) company or business name and ABN.
• Buying criteria — budget, timeframe, states of interest and service types.
• Business information — for sellers: states of operation, service types, registration and audit status, and revenue, staff and participant numbers as ranges only.
• Call records — calls to our 1300 line may be recorded; you’ll hear a notice at the start of the call. We keep a log of calls, missed calls and voicemails.
• Technical information — the page you submitted a form from, any campaign (UTM) tags in the link you followed, and a one-way hash of your IP address used to prevent spam.

We do not collect participant names or personal details through this website. In a participant transition, participant information is only shared with a new provider once that participant (or their family or nominee) has agreed.

How we use it

• To respond to your enquiry, including an automatic confirmation by email and SMS and a call from a broker.
• For buyers: to send you our standard NDA for e-signature (only if you ask us to), and to match you with providers that fit your criteria.
• For sellers: to prepare a confidential valuation. Seller details are never shared with any buyer without your written approval.
• To send listing alerts and marketing only if you have opted in. Listing alerts have their own separate opt-in.

Marketing and opting out

Our consent boxes are never pre-ticked. Every marketing email includes an unsubscribe link, and you can reply STOP to any SMS about listings or services. We action opt-outs promptly and always within five business days. You can also email [deals@yourdomain.com.au] or call [1300 000 000].

Who we share it with

We use trusted service providers to run our business — for example our website host, customer relationship management (CRM) system, email and SMS providers, e-signature service, booking tool and phone provider. Some of these providers may store information outside Australia [list countries once providers are chosen, e.g. Singapore or the United States]. We take reasonable steps to make sure they protect your information in line with the Australian Privacy Principles. We do not sell your information.

Security and retention

Information is sent over encrypted (HTTPS) connections and stored with access limited to our team. We keep information only as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to see or correct the information we hold about you by contacting us at [deals@yourdomain.com.au] or [1300 000 000]. If you have a privacy complaint, please contact us first; we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies

This website does not use advertising or analytics cookies. If that changes we’ll update this policy.